Return and Refund Policy for Bald Butterfly Personal Personal Hygiene Products
Overview
At Bald Butterfly, we are committed to ensuring the satisfaction of our customers with our range of personal hygiene products. We understand the importance of quality and trust in our products. Therefore, we offer a transparent return and refund policy for our customers.
Return Policy
Eligibility Window: Products can be returned within 30 days of the purchase date.
Condition of Products: Products must be returned unused, unopened, and in their original packaging. Due to the nature of our products, we cannot accept returns of used items.
Proof of Purchase: A valid receipt or proof of purchase is required for all returns.
Non-returnable Items
Certain types of items cannot be returned for hygiene reasons, including:
Opened or used products.
Products marked as “Final Sale”.
Gift cards.
Process for Returns
Contact Us: To initiate a return, please contact our customer service team at info@baldbutterfly.com. Provide your order number, the items you wish to return, and the reason for the return.
Return Authorization: Our team will assess your return request and, if approved, provide you with a return authorization number and instructions for returning your product.
Shipping: Customers are responsible for return shipping costs. We recommend using a trackable shipping service. Bald Butterfly is not liable for products lost or damaged in transit.
Inspection: Upon receipt, returned items will be inspected to confirm eligibility based on our return policy.
Refund Processing: If approved, refunds will be processed to the original method of payment within 10 business days.
Refund Policy
Damaged or Defective Products: If you receive a damaged or defective product, please contact us immediately for a replacement or refund. Proof of damage/defect may be required.
Refund Timing: Refunds are processed within 10 business days after the returned item is inspected and approved for a refund.
Partial Refunds: In certain cases (e.g., items not in original condition, items returned beyond the return window), only partial refunds may be granted.
Exchange Policy
We only replace items if they are defective or damaged. If you need to exchange a product for the same item, follow the return process for the defective or damaged product.
Contact Information
For any questions or concerns regarding our return and refund policy, please contact our customer service team at:
Email: info@baldbutterfly.com
Phone: (252) 231-2413
Operating Hours: Monday - Friday, 5:30AM to 8PM EST
Bald Butterfly reserves the right to update or modify this return and refund policy at any time without prior notice. Your continued use of our services following any such changes constitutes your acceptance of the new terms.